The City of Southport

DocuPet is the official pet licensing partner for The City of Southport

Get Yours

Why Docupet

Why License?

With DocuPet, your pet’s license is much more than just a tag. It’s their ticket home, their customized (and cute!) emblem, and a link to their personal digital record. It’s also your way of doing good - not just for your pet, but for the pets in need in your community.

Dog and cat licenses are mandatory in The City of Southport. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe.

Since licensing your pet is a requirement, our goal is to make this process quick, simple, and valuable. Check out the ways you can license your pet below and feel good knowing that licensing revenue funds important initiatives helping to improve your community.

How to License

  • Online
  • In-person
  • Mail
  • Phone

The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload photos, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card and your package will be shipped out next business day. Each year, you just need to log in to your existing account and renew - it’s super easy!

License Now

In person licensing is available at the following location(s) however it’s important to know you will still receive your tag in the mail:

Southport City Hall: 1029 N. Howe Street Southport, NC 28461

Don’t forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

If you wish, you can download the below form and complete it prior to arriving.

Download Registration Form

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.

Download Registration Form

If you’re having trouble licensing online and need to get your registration processed in a hurry, you can give our customer care team a call and they may be able to process your pet license over the phone. Note that we can only accept credit cards and Visa/Mastercard debit as payment.

License Fees

Pet licenses are required for all dogs and cats living in The City of Southport. They must be renewed every year prior to the expiration date. Licenses expire exactly 365 days from the start date of the license. You will receive reminders from us about upcoming license expirations via mail, phone, and email.

License Type Fee
Intact Dog or Cat $25.00
Spayed/Neutered Dog or Cat $15.00
Intact Dog or Cat
Fee $25.00
Spayed/Neutered Dog or Cat
Fee $15.00

A replacement The City of Southport tag is available for a $3.00 fee or at no additional charge when you license your pet.

A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.

A fine up to $50.00 may be charged for failing to comply.

DocuPet Benefits

Found a lost pet?

If the pet is wearing a DocuPet tag, visit our site or their unique web address on the back of the tag, enter the code found on the pet's tag, and gain access to the contact information that pet’s owner has chosen to provide. You may also call our 24/7 dispatch staff at 1-877-239-6072

Is your pet lost?

Don't panic! We're here to help! Log in to your profile and report your pet lost by clicking on their name and then using the "Report Lost" button. Our dedicated staff is immediately alerted and an email will go out with your pet's information to registered members in your community. Log in Now

Account not yet activated? Call us at 1-877-239-6072

What is HomeSafe™?

The HomeSafe™ Lost Pet Service features an online tool that ties your pet's unique tag code to their online profile. This means that if anyone finds your pet, they can easily report them found through our site, and immediately get access to the contact information you have chosen to provide.

Our Found Pet report makes it easy for people to help your pet get home safe. We also have a dedicated dispatch staff that works around the clock, answering phone calls and working with members of the community to help get lost pets home safe.

Frequently Asked Questions

LICENSING OPTIONS, DATES, AND LOCATIONS

If you wish to license from the comfort of home, you can do so online here. If your pet has a valid rabies certificate that has been verified in DocuPet, you can renew your dog’s license over the phone by calling 1-877-239-6072 between 9:00 AM and 8:00 PM EST.

If you wish to license in person, learn about your options here.

ACCOUNT UPDATES

We’re sorry! Unfortunately, unless you tell us a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with the DocuPet customer service team to update your record by calling 1-877-239-6072 or emailing info@docupet.com.

OTHER QUESTIONS


We're sorry for your loss. You can update a pet's profile via your online account or we can take care of it for you if you call 1-877-239-6072 or email info@docupet.com. Our customer service line is answered from 9:00AM to 8:00PM EST, Monday through Friday.

Your pet’s information can be edited via your online profile at any time. If you don’t have an online account get in touch with us via phone at 1-877-239-6072 or via email at info@docupet.com. While were at it, we can also help get your online account activated. Our customer service hours are from 9:00AM to 8:00PM EST, Monday through Friday.