Southport pet licensing
Frequently asked questions
HELP DESK
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LICENSING OPTIONS, DATES, AND LOCATIONS
Do licenses need to be renewed annually?
Licenses are required to be renewed prior to the expiration date each year.
When can I renew my pet's license?
You may renew your pet's license within 45 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
Where can I license in person?
You may license in person at the City of Southport located at 1029 N. Howe St
When does my pet's license expire?
Licenses expire exactly 365 days from the license start date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact the City of Southport directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
FEES AND FINES
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
My pet qualifies for the service animal rate. What do I do?
Please visit the City of Southport in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
What is the fee for licensing?
Visit this page for licensing options and fees: Southport Fees
Can I receive a seniors discount?
There are no senior rates to license your pet.
I am a veteran. Are there any special rates?
The City of Southport does not offer any special rates for veterans. Please call (910) 457-7900 directly to discuss.
What is the fine for not licensing a pet?
The fine for failing to license a pet is $50.00.
ACCOUNT UPDATES
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account or we can take care of it for you if you call 1-877-239-6072 or email info@docupet.com. Our customer service line is answered from 9:00AM to 8:00PM EST, Monday through Friday.
CITY INFORMATION AND CITY ORDINANCES
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws: Southport Code
What species are required to be licensed?
The following species are required to be licensed: Dogs and Cats.
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with the City of Southport at (910) 457-7900.